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Pension Section performance KPIs and standards

We are responsible for administering the Local Government Pension Scheme (LGPS) in Kent and will provide the best possible service in accordance with the standards set out in the Administering Authority duties (PDF, 208.2 KB) and Administering Authority administrative standards (PDF, 190.4 KB).

We will:

  • provide a professional service that compares favourably with the best practice of other public sector providers
  • comply with investment management regulations
  • maintain adequate management and accounting procedures and records
  • assist employers and Scheme members promptly, fairly and efficiently at all times.

We are subject to performance monitoring, both internally and externally against other Local Authority Pension Funds (CIPFA benchmarking).

Key Performance Indicators (KPIs) are reported to the Superannuation Committee and the latest outcomes are shown in the table below.

Pension Section performance 2017/2018
Key Performance Indicators (KPIs)

Type of caseTarget timeNumber processedProcessed within target
Calculation and payment of retirement award20 days from receipt of paperwork2,00898%
Calculation and payment of dependants benefit15 days from receipt of paperwork57898%
Provision of estimates 20 days from receipt of paperwork3,02571%
CorrespondenceFull reply within 15 working days5,33999%

We are reliant on information from employers and third parties to be able to meet target turnaround times.