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Commitment to existing scheme members

The table details what we commit to existing scheme members and when.

WhatWhen
Annual Benefit illustrationsEach year you will be sent an Annual Benefit Illustration (ABI) to your home address which will provide a personalised illustration of your benefits in the Local Government Pension Scheme (LGPS).
Benefit estimatesProvided that there are no outstanding queries to be resolved, we will provide you with your estimate within 20 working days of receiving the estimate request from your employer. Where there are outstanding queries, we will provide the estimate within 20 working days of the date the queries are resolved.
Paying Additional Pension Contributions (APCs)We will provide information within 20 working days of receiving a request from you if you wish to pay APCs to buy additional LGPS pension.
RetirementsProvided that there are no outstanding queries to be resolved, we will send details of the benefits payable and pay your tax free cash lump sum within 20 working days of receiving all the information required from your employer and/or you, or the date the benefits become due if later.

Where there are outstanding queries, we will send details of the benefits payable and pay your tax free cash lump sum within 20 working days of the date the queries are resolved.
DeathsWe will send details of the benefits payable within 15 working days of receiving all information required from the late scheme members employer. We will pay the lump sum death grant as soon as possible after determining all relevant beneficiaries.
Deferred benefitsWe will send details of the deferred benefits within 40 working days of receiving all information required from your employer.
RefundsWe will pay a refund within 20 working days of receiving your formal request for payment.
Transfers outWe will issue a quotation, guaranteed for 3 months, within 20 working days of receiving all information required.

We will pay a transfer value within 20 working days of receiving confirmation from you that the transfer is to be made, and if we have received all of the information required to make payment.