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Commitment to pensioner scheme members

The table details what we commit to pensioner scheme members and when.

WhatWhen
NewsletterWe will send the Open Lines newsletter to you at least twice a year.
Death of a pensionerWe will acknowledge a notification of the death of a pensioner and start action to put into payment any dependants' benefits within 5 working days of receiving the notification.

We will send details of any benefits payable within 15 working days of receiving all required information from the dependants, and will pay any lump sum death grant due as soon as possible after determining all relevant beneficiaries.