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Accessibility statement

We want everyone who uses our website to be able to find, read and understand our content.

We create content to meet the accessibility standards outlined in this statement. Most content we create is compatible with assistive technology apart from some forms and guides. We are working to make these accessible as soon as possible.

View the site your way

You can change the colours, contrast levels, font styles and magnify the page to 200% or more.


Navigating by headings

Use browser plugins or assistive technology such as screen readers to list the headings and subheadings in the page and go straight to the heading you need.

Navigating by links

Users of assistive technology such as screen readers can get a list of all the links on a page and understand their purpose from the link text.

Navigating by keyboard

Users navigating by keyboard can see the currently focused on interactive element, such as links and form fields through a highlighted outline.

Skip to content

Use a keyboard to find the skip links and jump directly to the main content on the page.

Listening to content

Use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.

Screen reader users can both listen to the content and navigate around through the site pages and menus.

Tools and plugins to help your online experience

Explore some 3rd party tools that can make your online experience better.

Using different devices

To use websites with a range of devices, use the My Computer My Way (MCMW) guide to using assistive technologies.

Alternative formats

We have designed our content to be as accessible as possible by providing maximum personalisation. If you still experience barriers, contact to request alternative format documents.

Web standards

Our website is developed using valid HTML5, CSS, and JavaScript to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1) - Level AA.

The website content works with assistive technologies that visitors might use. For example, screen readers or text only browsers.

Learn more about how our web standards comply with WCAG 2.1 in our technical accessibility statement.


We undertake formal accessibility audits of the website on a yearly basis using WCAG 2.1 AA standards which guide our long term audit and improvement plans.

For more information about our commitment to compliance and how we check and maintain the accessibility of the website read our technical accessibility statement.

What we do about known issues

We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives - see our known accessibility issues for more details.

If we have failed to identify a barrier, please contact

3rd party content

Our site includes 3rd party content and functionality including:

  • i-Connect provided by Aquila Heywood which allows employers to submit data electronically to us.

Depending on our relationship with the 3rd party, we cannot always guarantee its accessibility.

Links to other websites

We link to other websites that may offer benefit to our users. This may include:

  • news websites
  • official information sources, such as GOV.UK or NHS.UK.

We are not responsible for the accessibility of these or any other websites we do not manage.

Using 3rd party content or functionality on our website

We sometimes feature 3rd party content or functionality on our website. This may include:

  • survey tools to collect feedback from users
  • insight tools which tell us how people are using the website
  • applications for creating forms and storing data.

Where we choose to feature 3rd party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.

Where we are legally required to feature 3rd party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements.

3rd party platforms

We create content which may be hosted on 3rd party platforms. This includes:

We are responsible for ensuring the content we supply meets accessibility requirements and are responsible for the accessibility of the platform itself.

For example, if we add video to YouTube, we will ensure any subtitling, captions and audio-description are included as required: However, we are not responsible for the accessibility of the video player itself.

Video, audio and downloads

Where we use rich media we make sure the media control buttons can be used without a mouse and are labelled for screen readers.

All video content has one or more of the following:

  • subtitles
  • captioning
  • a transcript or
  • audio description.

Our website has some downloadable resources including Word documents and PDFs. We will work toward ensuring that all downloadable resources meet accessibility regulations.

Contacting us and what happens next

Please contact us if you have any problems; be as specific and detailed as you can. Please also tell us what you like and find useful.

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

When you contact us by email there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Last update

This statement was last updated on 23 October 2020. We update this statement annually.