We are experiencing a higher volume of enquiries. We assure you that we will deal with your enquiry as soon as we can. We kindly ask for your patience.
If you have not found what you are looking for on our website, there are several ways to contact us:
Local Government Pension Scheme (LGPS)
Current and deferred members
Online enquiry
Complete the online enquiry and document upload form
Call
We are always happy to help but our lines are very busy. You may prefer to use the online enquiry form. If you need to tell us a change of address, please use the online change of address form
03000 41 34 88
Monday to Friday 9am to 3pm
To call from abroad dial +44 3000 41 34 88
Calls cost the same as 01 and 02 numbers and are included in free call packages.
Write to
Please do not send hard copy documents. During the pandemic we have limited access to the office. Please use the online enquiry and document upload form to send documents electronically. If you cannot do this, please let us know by using the form. We will contact you to make alternative arrangements.
Visit us
During the pandemic we have limited access to the office. We are unable to meet with members.
Pensioner members
If you have an enquiry about your pension payment amount please contact the Pension Payroll team. For other enquiries, please use the contact details above.
Visit us
During the pandemic we have limited access to the office. We are unable to meet with members.
Police Pension Schemes - Police Officers only
Current and deferred members
Online enquiry
Complete the online enquiry and document upload form.
Call
03000 41 47 33
Monday to Friday 9am to 3pm
To call from abroad dial +44 3000 41 47 33
Calls cost the same as 01 and 02 numbers and are included in free call packages.
Write to
Please do not send hard copy documents. During the pandemic we have limited access to the office. Please use the online enquiry and document upload form to send documents electronically. If you cannot do this, please let us know by using the form. We will contact you to make alternative arrangements.
Visit us
During the pandemic we have limited access to the office. We are unable to meet with members.
Pensioner members
If you have an enquiry about your Police Officer pension in payment:
Call
01474 366420
Monday to Friday 9am to 5pm
To call from abroad dial +44 1474 366420
Write to
Payroll and Pensions Department, Kent Police and Essex Police, North Kent Police Station, Thames Way, Northfleet, Kent DA11 8BD.
Employers
If you are an employer who administers the Local Government or Police Pension Schemes, please contact your Communication and Support Officer