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Your Local Government Pension Scheme

Contact us

There are several ways you can contact us if you have not found what you are looking for on our website:

Local Government Pension Scheme (LGPS)

Current member and deferred members

Online enquiry
Complete our online enquiry and document upload form.

Call
03000 41 34 88
Monday - Friday 9:00am to 5:00pm
To call from abroad dial +44 3000 41 34 88
Calls cost the same as 01 and 02 numbers and are included in free call packages.

Write to
At present we kindly ask that you do not send any documents into the office by post, as there will be no-one to receive these. Any posted documents received on or after 24 March 2020 will not be processed and could result in a delay in processing your information.

Visit us
In the present climate we will be unable to facilitate any visits to our office.

Pensioner members

If you have an enquiry about your pension payment amount please contact the Pension Payroll team. For other enquiries please use the contact details above.

You are welcome to visit our office Monday to Friday, during our normal working hours (9:00am to 5:00pm). Please contact us to book an appointment. View directions to our offices.

Police Pension Schemes - Police Officers only

Current member and deferred members

Online enquiry
Complete our online enquiry and document upload form.

Call
03000 41 47 33
Monday - Friday 9:00am to 5:00pm
To call from abroad dial +44 3000 41 47 33 
Calls cost the same as 01 and 02 numbers and are included in free call packages.

Write to
At present we kindly ask that you do not send any documents into the office by post, as there will be no-one to receive these. Any posted documents received on or after 24 March 2020 will not be processed and could result in a delay in processing your information.

Visit us
Please contact us to book an appointment. Our office is open Monday to Friday, 9:00am to 5:00pm.  View directions to our offices.

Pensioner members

If you have an enquiry about your Police Officer pension in payment:

Call
01474 366420
Monday - Friday 9:00am to 5:00pm
To call from abroad dial +44 1474 366420

Email
payroll@ecis.police.uk

Write to
Payroll and Pensions Department, Kent Police and Essex Police, North Kent Police Station, Thames Way, Northfleet, Kent  DA11 8BD.

Employers

If you are an employer who administers the Local Government or Police Pension Schemes, please contact your Communication and Support Officer.