MyPension Online

MyPension Online webinars for members

If you want to know more about MyPension Online, we provide free online webinars through MS Teams. You do not need MS Teams software. Find out about MyPension Online webinars

MyPension Online is an online secure facility for members of the LGPS in Kent. It is separate from the Kent Pension Fund website.

We have upgraded member self service. The new site is called MyPension Online. Find out what you can do in MyPension Online

To use MyPension Online, you need to create an account with a personal email address.

If you are already registered on member self service (the previous service), you need to update your login details on MyPension Online. You will only need to do this once.

Create an account

Watch the tutorial about creating an account It is about 3 minutes.

To create an account on MyPension Online, you need your:

  • Surname
  • National Insurance number
  • Date of birth.

These details that you enter must match what we hold in our pension system.

You need your personal email address too.

It is quicker and easier to create an account if we already hold your personal email address. Complete the online notification of personal email address form

When we receive this online form, we update your personal email address on your pension account within 10 working days. We try to action this quicker whenever possible.  Please wait to create an account on MyPension Online.

Create an account on MyPension Online Choose option 3 on the Welcome page.

Complete your MyPension Online account

When you create your account, you will need to complete the process.

If we already hold your personal email address, we email a link to you. The link is sent when you confirm your details. Use the link to continue creating an account. The link expires after 24 hours. If you do not receive your email, please check your spam or junk email folder. If your link expires, you must start again. The link will guide you to create a password to complete the process.

If we do not already hold your email address, you can still create an account. We will post a letter with a code to your home address to complete the process. We post it within 10 working days from your request. The code is valid for 30 days from the date that you request it. The letter details how to use your activation code. If you do not use your code within 30 days, you must start the process again.

If you have moved recently, you must let us know your change of address. Complete the change of address form

If you are a current member still paying in, tell your employer your change of address too. Some employers update us electronically. If they hold your old address, it may overwrite.

If you already have a member self service account

We have upgraded member self service. If you are already registered on member self service, you need to update your login details on the new MyPension Online. You will only need to do this once.

You will need to enter your username (email address) and password that you used to log in to member self service. You will be asked to enter your email address again and create a password. A one time passcode (OTP) is sent to your email address to enter on the screen. The update process is complete, and you can log in anytime.

Update your account from member self service to MyPension Online Choose option 2 on the Welcome page.

If you have created or updated your account on MyPension Online

If you have already created or updated your account on MyPension Online, you can log in any time. Every time you log in, enter your email address and your password. A one time passcode (OTP) is sent to your email address to enter on the screen.

Log in to MyPension Online Choose option 1 on the Welcome page.

Viewing your account

If you have more than one pension account, you can access all of them on your dashboard. If you have left one of your posts and we have not finalised that pension account, it may not show yet. Where applicable, use the drop down box on pages to view your separate accounts.

Not all facilities have been updated to MyPension Online yet. Occasionally you will be directed back to the previous member self service site . If this happens, please continue viewing and return to your dashboard when finished.

Help

Sometimes MyPension Online is unavailable for maintenance. Please try to access the site another time.

If you need help with MyPension Online, please complete the MyPension Online enquiry form