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Administrative standards

We will acknowledge any correspondence or question raised in writing, via email or by telephone within 5 working days of receipt. A full response will be provided within 15 working days.

View our commitment to

and to our employers who participate in the Local Government Pension Scheme (LGPS).

Long term aims

We continually strive to improve:

  • the Kent Pension Fund website
  • the procedure guidance for employers
  • all publicity material, forms and letters
  • training for all employers
  • communications with employers and scheme members
  • the collection of data in respect of starters, the amendment of a members personal data and the posting of scheme member contributions by electronic means.