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Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) are reported to the Superannuation Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.

Pension Section KPIs 2019/2020

Type of caseTarget timeNumber processedProcessed within target
Calculation and payment of retirement award20 days from receipt of paperwork248397%
Calculation and payment of dependants benefit15 days from receipt of paperwork45493%
Provision of estimates 20 days from receipt of paperwork389590%
CorrespondenceFull reply within 15 working days4279100%

We are reliant on information from employers and third parties to be able to meet target turnaround times.