Key Performance Indicators (KPIs) are reported to the Pension Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.
Pension Section KPIs 2022/23
|Type of case||Target time||Number processed||Processed within target|
|Calculation and payment of retirement award||20 working days from receipt of paperwork||2,737||69%|
|Calculation and payment of dependants benefit||15 working days from receipt of paperwork||519||74%|
|Provision of estimates||20 working days from receipt of paperwork||4,175||91%|
|Correspondence||Full reply within 15 working days||7,685||99%|
We are reliant on information from employers and third parties to be able to meet target turnaround times.