Key Performance Indicators (KPIs) are reported to the Pension Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.
Pension Section KPIs 2025/26
| Type of case | Target time | Number processed | Processed within target |
|---|---|---|---|
| Calculation and payment of retirement award | 20 working days from receipt of paperwork | 3,677 | 75%* |
| Calculation and payment of dependants benefit | 15 working days from receipt of paperwork | 682 | 76.1% |
| Provision of estimates | 20 working days from receipt of paperwork | 5,192 | 89.5% |
| Correspondence | Full reply within 15 working days | 7,265 | 95.1% |
* In 2025/26 changes in the retirement processes and reporting were introduced. This followed completion of the enhanced administration to payroll integration project.
We are reliant on information from employers and third parties to be able to meet target turnaround times.