Skip to content

Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) are reported to the Superannuation Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.

Pension Section KPIs 2020-2021

Type of caseTarget timeNumber processedProcessed within target
Calculation and payment of retirement award20 days from receipt of paperwork230393%
Calculation and payment of dependants benefit15 days from receipt of paperwork497100%
Provision of estimates 20 days from receipt of paperwork382558%
CorrespondenceFull reply within 15 working days454399%

We are reliant on information from employers and third parties to be able to meet target turnaround times.