Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) are reported to the Pension Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.

Pension Section KPIs 2023/24

Type of caseTarget timeNumber processedProcessed within target
Calculation and payment of retirement award20 working days from receipt of paperwork2,87897%
Calculation and payment of dependants benefit15 working days from receipt of paperwork58179%
Provision of estimates 20 working days from receipt of paperwork4,90380%
CorrespondenceFull reply within 15 working days7,36995%

We are reliant on information from employers and third parties to be able to meet target turnaround times.

Find information in the annual report and accounts