Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) are reported to the Pension Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.

Pension Section KPIs 2022/23

Type of caseTarget timeNumber processedProcessed within target
Calculation and payment of retirement award20 working days from receipt of paperwork2,73769%
Calculation and payment of dependants benefit15 working days from receipt of paperwork51974%
Provision of estimates 20 working days from receipt of paperwork4,17591%
CorrespondenceFull reply within 15 working days7,68599%

We are reliant on information from employers and third parties to be able to meet target turnaround times.