Key Performance Indicators (KPIs) are reported to the Superannuation Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.
Pension Section KPIs 2019/2020
| Type of case | Target time | Number processed | Processed within target |
|---|---|---|---|
| Calculation and payment of retirement award | 20 days from receipt of paperwork | 2483 | 97% |
| Calculation and payment of dependants benefit | 15 days from receipt of paperwork | 454 | 93% |
| Provision of estimates | 15 days from receipt of paperwork | 3895 | 90% |
| Correspondence | Full reply within 15 working days | 4279 | 100% |
We are reliant on information from employers and third parties to be able to meet target turnaround times.