Key Performance Indicators (KPIs) are reported to the Superannuation Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.
Pension Section KPIs 2019/2020
|Type of case||Target time||Number processed||Processed within target|
|Calculation and payment of retirement award||20 days from receipt of paperwork||2483||97%|
|Calculation and payment of dependants benefit||15 days from receipt of paperwork||454||93%|
|Provision of estimates||20 days from receipt of paperwork||3895||90%|
|Correspondence||Full reply within 15 working days||4279||100%|
We are reliant on information from employers and third parties to be able to meet target turnaround times.