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Member self service

You need to register to use member self service. If you have already registered, log in to member self service

Member self service is an online secure facility for members of the LGPS in Kent. We offer the service to current (also known as active) and deferred members. Find out what you can do in member self service. Currently we are unable to offer the service to members in receipt of a pension, but we are working on it.

If you have more than one pension record, you can access each one on your dashboard. There is a drop down box in the top right of the dashboard. If you have left one of your posts and we have not finalised that pension record, it may not show yet.

Register

To register to use member self service, you need your:

  • Personal email address
  • National Insurance number
  • Date of birth
  • Surname.

The details that you enter must match what we hold in the pension system. If we do not hold your personal email address, you can still register.

Once you register, you will need to complete your registration. You need an activation code to do this. If we already hold your personal email address, we email an activation link to you. If we do not already hold your personal email address, we post an activation code to your home address. Use your link or code to complete your registration. Once you complete your registration, you can log in to member self service any time.

Register for member self service

Complete your registration

When you have registered, you must complete your registration. You need to have a username and password. Your username will be your personal email address. You create your own password and two security questions.

If we already hold your personal email address, we email an activation link to you when you register. Use the link to complete your registration. The link expires after 24 hours. If you do not receive your email, please check your spam or junk email folder. If your link expires, you must register again.

If we do not already hold your personal email address, we post an activation code to your home address that we hold. We post it within 15 working days from when you register. The code is valid for 60 days from the date that you register. The letter details how to complete your registration using your activation code. If you do not use your code within 60 days, you must register again.

Complete your registration with your activation code (posted)

If you have moved recently, you must let us know your change of address before you register. Complete the change of address form. Tell your employer your change of address too. Some employers update us electronically. If they hold your old address, it may overwrite.

Help

Internet browsers that are best for member self service are:

  • google chrome
  • safari
  • edge
  • mozilla firefox.

Microsoft no longer support the Internet Explorer browser. Use an alternative browser for the best security and experience.

Sometimes we must disable member self service for maintenance. At these times it is unavailable. We display a message on the welcome page to let you know.

If you need help to register for member self service, complete the member self service registration enquiry form