On 30 June 2025, we added a new facility to improve security. The new facility is receiving One Time Passcodes (OTPs) by text to your personal mobile phone. This is instead of receiving OTPs to your email address.
When you log in for the first time after 30 June 2025, you will be asked to verify your personal mobile phone number. You only verify this once. After verifying, OTPs are automatically sent to your personal mobile phone whenever you log in.
MyPension Online is an online secure facility for members of the LGPS in Kent. You can view a summary of your pension account(s). It is separate from this Kent Pension Fund website. Navigate this Kent Pension Fund website to find information and forms.
Find out what you can do in MyPension Online
To use MyPension Online, you need to create an account with a personal email address and a mobile phone number.
Once you create an account, you can log in at your convenience. To log in, you use your personal email address and password that you create. A One Time Passcode (OTP) is sent to your mobile phone to enter.
If you have already created an account on MyPension Online, you can log in at your convenience. Every time you log in, enter your email address and your password. A One Time Passcode (OTP) is sent to your mobile phone to enter on the screen.
To create an account on MyPension Online, you need your:
- Surname
- National Insurance number
- Date of birth.
These details that you enter must match what we hold in our pension system.
You need your personal email address too.
It is quicker and easier to create an account if we already hold your personal email address. If you think we do not already hold your personal email address, complete the online notification of personal email address form (opens in a new window)
When we receive this online form, we update your personal email address on your pension account within 10 working days. We try to action this quicker whenever possible. Please wait to create an account on MyPension Online.
You need a mobile phone number too. One Time Passcodes (OTPs) are sent to your mobile phone number. We do not need to hold this before you create an account.
Create an account on MyPension Online Choose the 'Create an account' button.
Complete your MyPension Online account
When you create your account, you will need to complete the process.
If we already hold your personal email address, we email a link to you. This happens within minutes. The link is sent when you confirm your details. Use the link to continue creating an account. The link expires after 24 hours. If you do not receive your email, please check your spam or junk email folder. If your link expires, you must start again. The link will guide you to create a password and verify your mobile phone number to complete the process.
If we do not already hold your email address, you can still create an account. We will post a letter with a code to your home address to complete the process. We post it within 10 working days from your request. The code is valid for 30 days from the date that you request it. If you do not use your code within 30 days, you must start the process again.
The letter details how to use your activation code. When you receive your code, you must revisit the MyPension Online site. Choose the 'Create an account' button. Then choose 'I have an activation code'.
If you have moved recently, you must let us know your change of address. Complete the change of home or email address form (opens in a new window)
If you are a current member still paying in, tell your employer your change of address too. Some employers update us electronically. If they hold your old address, it may overwrite.
Viewing your account
If you have more than one pension account, you can access all of them on your dashboard. If you have left one of your posts and we have not finalised that pension account, it may not show yet. Where applicable, use the drop down box on pages to view your separate accounts.
Not all facilities have been updated to MyPension Online yet. Occasionally you will be directed back to the previous member self service site . If this happens, please continue viewing and return to your dashboard when finished.
Help
If you need help creating or accessing your account on MyPension Online, please complete the MyPension Online enquiry form (opens in a new window) This form is only for enquiries about creating an account or accessing MyPension Online.
We conduct free webinars about an overview of MyPension Online. If you would like to book, there are scheduled dates during the year. Find out about the MyPension Online overview webinars
If you have an enquiry about your Annual Benefit Statement, please complete the Annual Benefit Statement (ABS) enquiry form (opens in a new window)
If you have an enquiry about your pension, please complete the online enquiry and document upload form (opens in a new window)
Sometimes MyPension Online is unavailable for maintenance. Please try to access the site another time.